Refund policy

At VELUNE, our goal is to ensure that every customer feels confident and delighted with their purchase. If for any reason your order does not meet your expectations, we are here to help. Please review the conditions below for returns, exchanges, and refunds.

1. Eligibility
   Requests for returns, exchanges, or refunds must be made within 30 days of delivery, in accordance with the EU Consumer Rights Directive (2011/83/EU). Items must be unused, in their original condition, and in the original packaging. Exchanges are subject to product availability. Certain items — including personalised products, intimate items, or perishable goods — may not be eligible for return or refund.
2. Return, Exchange & Refund Process
   To begin a return, exchange, or refund request, please contact our support team at suporte.grcdigital@gmail.com. Once your item is received and carefully inspected, we will notify you regarding the approval or rejection of your request. If approved, we will proceed with the exchange or refund according to your preference — refunds are issued to your original payment method within up to 30 days of confirmation.
3. Return Shipping Costs
   Return shipping costs are the customer's responsibility, unless the item arrives defective, damaged, or incorrectly shipped. In such cases, VELUNE will cover all associated shipping costs.
4. Products & Orders
   We strive to present every product as accurately as possible. However, slight variations in colour or size may occur due to manufacturing processes or screen settings. VELUNE reserves the right to refuse or cancel any order suspected of fraudulent activity.
5. Payments
   Payments are processed securely through trusted third-party payment providers. All prices are displayed in EUR (€) and may include or exclude VAT depending on your location.
6. Limitation of Liability
   VELUNE is not responsible for damages or losses resulting from misuse of products. Our liability is limited to the amount paid for the product at the time of purchase.